How We Collect and Use Your Information
When you sign up to use the Medius Health Site, we may ask you for Personal Information. “Personal Information” means information that we can use to identify or contact you, such as your name, address, telephone number or email address. We may combine the information you submit under your account with information you enter later to provide a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information. We may also contact you regarding updates about our service, including relevant changes to this policy.
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. In referring to ‘sensitive information’ we mean information that relates to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices and criminal records, health information; or biometric information. The type of sensitive information that we may collect includes: Health information about patients; Professional associations or memberships of users; and Professional registration identifiers of users. Sensitive information will be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected, including: Communication between about a patient’s case; and Verification of user’s credentials and qualifications. Sensitive information may also be used or disclosed if required or authorised by law.
As you use the resources and tools on the Medius Health Site, the Company will collect health information (such as symptoms you identify), non-personally identifiable demographic information (such as age and gender), and past medical history. We collect this information in order to provide you with more relevant health information. We will also use this information in an aggregated, anonymized format to analyse user behaviour and activity on the Medius Health Site and to improve the Medius Health Site (e.g. refining our diagnostic match algorithms). In some cases, health information may be linked to your Personal Information only for your convenience to prevent repeat entry and allow you to document your usage of the Site.
In order to improve the usefulness of the Medius Health Site, our servers automatically collect information about your interactions on the Site, including, without limitation, search terms, internet protocol address, browser type, browser language, and the date and time of your request.
When you send email or other communications to Medius Health, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may use your email address to communicate with you about our services.
Choice and consent
How We Handle Privacy and Security Internally
Medius Health seeks to use reasonable physical, technical and administrative measures to protect Personal Information and health information under our control. Unfortunately, no data transmission over the internet or data storage system is guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below. Accessing or Removing Your Information
You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. If patients request access to their personal information that you may have entered or transmitted through your account we will need to refer their request to you as we do not have access to your account for that purpose.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon users advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date. If patients request correction to their personal information that you may have entered or transmitted through your account we will need to refer their request to you as we do not have access to your account for that purpose.
Changing or Removing Information
If you want to update the Personal Information that you have provided to us, you may do so through the relevant forms on the Site. If you would like to delete your Personal Information from our systems, you should contact us following the directions in the “Contact Us” section. We try to answer every email within 48 business hours, but may not always be able to do so.
Sharing Your Information
We only share Personal Information with other companies or individuals outside of Medius Health Pty Ltd. in the following limited circumstances:
We have your consent. We require opt-in consent for the sharing of any sensitive Personal Information.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms and Conditions of Use, including investigation of potential violations thereof, © detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of the Company, its users or the public as required or permitted by law.
If the Company becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, the Company shall have the right to transfer your information in connection with that transaction. We will provide notice on the Site in the event of such a transfer.
Use of Application by Minors
The Medius Health Site is not directed to individuals under the age of fourteen (14), and we request that such individuals do not provide Personal Information through the Medius Site.
Changes to this Policy
Medius Health is controlled by us from Australia; accordingly, this Policy, and our collection, use and disclosure of your Personal Information and health information, is governed by Australian Law, and not by the laws of any country, territory or jurisdiction other than the Australia. We do not represent or warrant that the Medius Site or any functionality or feature thereof is appropriate or available for use in any particular jurisdiction. Those who choose to access or use the Medius Health Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. By using the Medius Health Site and submitting any Personal Information or health information, users from outside Australia acknowledge that Medius Health is subject to Australian law and consent to the transfer of Personal Information and health information to the Australian law, which may provide a different level of data security than in their country of residence, and waive any claims that may arise under their own national laws.
Please note that e-mail communications are not always secure. Please do not include health information, credit card information or other sensitive information in your e-mail messages to us.